Shipping Within Saudi Arabia
Delivery time is typically 3–8 business days from the moment the order is handed to our delivery
partner.
Orders within major cities like Riyadh and Jeddah usually arrive within 3 business days, while
other cities may take 5 business days.
Remote areas may require additional time.
International Shipping
• Payment: Visa / Mastercard
• Delivery Time: 7–10 business days from handover to the courier
• All international orders may be subject to customs duties and taxes, determined by your
local authorities.
If you refuse the shipment, any customs fees paid on your behalf will be deducted from your refund.
Shipping Fees
Shipping fees vary depending on your order and will appear during checkout.
Cash-on-delivery (COD) may include an extra fee if available.
Missed Delivery
If you are unavailable during delivery, the courier will contact you to arrange another attempt.
You may also contact our support team to reschedule a suitable delivery time.
Order Pickup
Warehouse pickup is not available.
However, you may request the courier to hold your order at their local office for collection.
Track Your Order
You can track your order at any time through:
• Your Pilai account → Orders
• The link in your order confirmation email
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